Great training programs, excellent career path options and the ability to positively impact the lives of others are just a few of the reasons that make this a dynamic place to work. Bridge has had a professional relationship with this company for the past 14 years and had placed over 2000 people with this company. This company has regularly converted top performing individuals to full time employees.

One of the largest pharmacy providers in the nation is currently seeking Customer Service Reps to join their team in Buffalo Grove, IL. Interested candidates should possess a minimum of 1 year in a customer service or call center environment (call center type environments preferred)

Responsibilities of the Office Associate

• Assist in customer file maintenance. • Use database to update files to reflect current activity.• Fax revised paperwork to correct hotels.• Communicate with customers and hotels regarding hotel check out dates.
• Communicate via email to all necessary staff as needed.• Assist in taking and entering new claims. • Assist with any projects assigned.

Requirements of the Office Associate

• Customer service experience is a must (Face to face and/or phone)• Proficient computer skills and typing speed• Must be able to handle high call volume professionally and efficiently• Attention to detail and accuracy are critical skills for this position

Responsibilities of the Customer Service Representative

• Process and complete product order requests through order entry

• Process on-line orders on a daily basis

• Provide proper escalation to management to ensure a positive customer experience

• Assist in clerical tasks and customer retention protocols

• Assist customers who need help placing their order on our website

Requirements of the Customer Service Representative

• Associates degree required

• Proficient in MS Office products

• Ability to work professionally and effectively with all levels of Management

• Strong team player

• Strong organizational and time management skills

• Office and customer service experience required

Responsibilities of the Inside Sales Professional

• Respond to all incoming calls with intent to obtain the business and close the sale.

• Respond to referrals and website chat inquiries to obtain business.

• Conduct outbound sales call campaigns identified as warm leads.

• Diligently create new customer records and update notes for current customers.

• Engage in call monitoring for the purpose of skill development and training.

• Ask pre-qualifying questions to be able to accurately provide potential customers with quotes.

• Utilize SalesLogix to track customer information.

• Perform all other duties as assigned.

Requirements of the Inside Sales Professional

• Verifiable High School Diploma or equivalent

• Degree in Sales or related field preferred

• Experience in Microsoft Office 

• CRM experience a plus

• Good written and verbal communication and interpersonal skills

• Strong persuasion skills and able to close the deal

• Effective time management skills

Responsibilities of the Tenant Services Coordinator

• Answer phones and route callers to appropriate destination
• Forward messages
• Check work orders  
• Dispatch Engineers to help tenants with maintenance issues  
• Input data into the database  
• Book conference room  
• Minor A/P when needed
• Distribute mail

**Qualifications of the Administrative Assistant ** 

• 2-3 years of general office experience
• Intermediate knowledge of Microsoft Office

Compensation of the Administrative Assistant

The salary for this position is $17.00 hourly.

Responsibilities of the Healthcare Customer Service Representative

• Promote company program and services to assigned referral source
• Supports the mission, vision and strategic plan of the organization
• Responds to customer requests courteously and with respect
• Approaches customers and inquiries in a manner which represents ownership  
• Performs appropriate tasks related to patient discharge and equipment fitting for a comprehensive and complete transition of care  
• Ensures details of referrals are complete and accurate prior to delivery and patient education.  
• Build and maintain positive relationships with referral sources to include education on medical equipment qualification and policy changes
• Answers incoming patient and referral calls; verifies all information; use appropriate forms  
• Refers troubleshooting calls to appropriate department, if needed
• Enters all patient information into computer system  
• Files all related documents in patient file• Reports any patient or referral related problems to Lead immediately
• Communicate information to Delivery Technicians or Distribution Manager, as needed  
• Complete insurance verification for all orders received• Receives appropriate paperwork and prescriptions as required   
• Maintain current knowledge of Medicare, Illinois Public Aid and insurance industry policies and guidelines  
• Participate in on-call schedule rotation  
• Attend in-service training when required  
• Resolves customer complaints by investigating problems and making recommendations to executive leadership.  
• Contributes to team effort by accomplishing related results as needed  
• Meets monthly and quarterly productivity goals  
• Interacts in strict adherence to HIPPA compliance regulations and related company policies.  
• Adheres to marketing budget and provides input and or feedback to necessary changes.  
• Performs other duties as assigned

Requirements of the Healthcare Customer Service Representative

• Proven performance record in customer service and/or distribution role  

• Strong knowledge of federal, state and accrediting body regulations   

• Excellent human relation skills with the ability to mentor/train/coach various levels of staff with varying backgrounds   

• Demonstrates ability to work successfully with internal and external contacts  

• Strong collaborative and demonstration skills in facilitating teamwork

• Excellent written and oral communication; organizations skills required

• Demonstrates ability to work independently  

• Ability to persuade and influence others.   

• Demonstrate excellent oral and written communication, problem solving, investigational and analytical skills along with excellent listening and interpersonal skills  

• Must have a valid IL driver’s license

Customer Service AssociateElgin, IL

Responsibilities of the Customer Service Representative

• Communicate with customers regarding their accounts

• Call customers that are 5-29 days behind on their accounts.

• Communicate options with customers to bring the account current.

• Obtain payment with debit cards or checking information

• Document conversation in computer system.

Requirements of the Customer Service Representative

• Bachelors degree required

• Proficient in Word, Excel, Outlook

• Excellent written and verbal communication skills

• Self starter and motivated personality

• Passion to grow within an organization

Compensation of the Customer Service Representative

The salary for this position is $15.50 hourly.

Responsibilities of the Billing Coordinator  

• Accurately take customer orders via phone and internet and supply pricing   
• Apply payments to accounts and attach receipt of payment to invoice
• Enter subcontractor hours into the database and audit employee hours in ADP
• Audit drivers’ manifests and invoices to ensure billing is accurate  
• Track bills that need to be paid and ensure payment is applied before due date  
• Complete other office duties such as filing, scanning and archiving documents

**Requirements of the Billing Coordinator ** 

• 2+ years of office experience; Experience working in the transportation industry preferred  
• 1+ year of customer service experience  
• Ability to multi-task and handle multiple tasks simultaneously  
• Prior understanding of Windows based software  
• Possess strong organizational skills

Prior Authorization Clerk (Insurance)Mount Prospect, IL

Responsibilities of the Prior Authorization Clerk

• Place approximately 30-40 calls daily to follow up on patient cases

• Contact doctors offices to obtain patients’ medical records

• Follow proper procedures in documenting and obtaining prior authorizations for specialty medications

• Review medical information obtained from doctors and qualifies patients for drug therapies in the Specialty Pharmacy Division

• Utilize several systems to track and log information

Requirements of the Prior Authorization Clerk

• High School diploma required, Bachelor's Degree Preferred

• Strong MS Word, Excel and Outlook skills are required

• Prior experience in a retail pharmacy is a plus

Compensation of the Prior Authorization Clerk

• Salary : $15.00/ hr for licensed, $15.50/hr for certification