Responsibilities include:
1.    Answering incoming calls from 1-800 lines in a fast-paced call center environment with a warm and professional greeting
2.    Accurately gathering relevant information for the benefits investigation process
3.    Manages follow-up and sending receipt acknowledgements to doctors
4.    Collects data, establishes facts, draws conclusions, and identifies and solves problems for customers

Requirements:
1.    Minimum of 1 year in a customer service or call center environment (call center type environments preferred)
2.    Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members
3.    Computer experience is required with proficiency in Microsoft Outlook, Word and Excel
4.    Basic alpha number data entry skills with attention to accuracy and quality is essential
5.    Ability to work with people in a team environment while meeting individual performance goals
6.    Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential
7.    Verifiable High School Diploma or GED is required

Responsibilities of the Healthcare Customer Service Representative

• Answers incoming patient and referral calls; verifies all information   
• Refers troubleshooting calls to appropriate department, if needed    Enters all patient information into computer system  
• Scan documents to patient account in Brightree   
• Reports any patient or referral related problems to Supervisor immediately    Communicate information to Delivery Technicians or Operations Manager, as needed   
• Complete insurance verification for all orders received   
• Receives appropriate paperwork and prescriptions as required    
• Maintain current knowledge of Medicare, Wisconsin Medicaid and insurance industry policies and guidelines   
• Attend in-service training when required   
• Greet customers and recommend, select, and help locate or obtain merchandise based on customer needs and desires    
• Answer questions regarding the store and its merchandise       
• Describe merchandise and explain use, operation, and care of merchandise to customers    
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices   
• Keep the showroom clean and orderly
• Tag prices on merchandise   
• Other duties as assigned

Requirements of the Healthcare Customer Service Representative

• Education or experience equivalent to a high school diploma is required    Computer or data entry experience   
• Previous customer service or related experience

Responsibilities of the Customer Service Representative

• Answer inbound calls from drivers who require roadside assistance
• Answer inbound calls from drivers require auto glass replacement 
• Answer inbound calls from insureds wishing to file a First Notice of Loss claim
• Locate service providers to assist drivers and insureds with glass and/or roadside assistance Obtaining quotes and confirming appointments for future glass replacement needs ​Thoroughly following up with service providers for status on work orders or requesting invoices for work completed
• Escalate poor service or warranty claims to Call Center Leads and management for prompt resolution
• Perform miscellaneous duties as assigned by Team Leads and management

Requirements of the Customer Service Representative

• Experience in a high volume inbound and outbound customer service call center with computer input during calls  
• Ability to multi-task in a fast paced environment  
• Great attention to detail  
• High School Diploma or GED required  
• Excellent communication skills; oral, verbal, written and listening  
• Must have excellent attendance and punctuality  
• Strong Computer Skills: Excel, Web based applications, Google Maps
• Type 40wpm  
• Ability to adapt to an ever changing, growing business environment  
• Basic mathematical skills

Our Client in Vernon Hills is looking for Customer Service Representatives to join their team. Our Client is looking to fill these positions as soon as possible for their high-volume call center.

Position Description:

1. Customer Service or Call Center experience is required

2. 98% of the calls are incoming and 2% are outgoing (following up from an inquiry)

3. Must have a good phone demeanor and be willing to assist the caller

4. Great problem solving skills are a must
5. Training will be provided

Responsibilities of the Pharmacy Technician

• Perform outbound calls to members regarding unfilled prescriptions. On a daily basis 115-130 outbound calls a day will be required

.• Handle customer contacts via telephone ranging from routine to complex.

• Deliver the highest quality customer service through the execution of responsiveness reliability, assurance/confidence, empathy and professional impact on every customer interaction in a fast-paced pharmacy call center.

• Assist the pharmacist in filling of prescriptions and assist in the day-to-day operations of the pharmacy department.

• Verify patient information, payment source and ensure proper documents are in system for immediate programs.

• Perform other duties as requested by Pharmacy Operations Manager and Pharmacist- in- Charge.

Requirements of the Pharmacy Technician​

•    Current TX Pharmacy-Technician OR Technician In-Training TX License
•    Verifiable High School Diploma or equivalent
•    Prior experience in a Pharmacy environment
•    Knowledge of Health care and pharmacy operations
•    Ability to express assurance, confidence, empathy & professionalism
•    Must show team-oriented, customer service focus
•    Ability to identify process improvements highly desirable
•    PC skills in Windows-based applications needed
•    Advanced verbal/written communication skills necessary
•    Ability to pass drug test and background check

Responsibilities of the Funding Representative

• Audit the contract documentation for compliance and accuracy

• Analyze contract terms to verify Federal Regulation compliance and state specific tax law accuracy

• Contact dealer to identify discrepancies in the file

• Analyze contract structure assigning correct marketing program to ensure correct dealer reserve payment and/or subvention billing

• Generate customer account through loan origination system

• Fund dealers in a timely manner for automotive contracts

• Provide quality assistance and advice regarding all funding policies and procedures to dealer personnel

Requirements for the Funding Representative

• Recent Bachelor's in Finance or Accounting strongly preferred, Economics and Business degrees will also be considered, no experience required OR 2 or more years of experience in Finance, Accounting, Banking, or Lending industries

• Excellent oral and written communication skills required

• Proficiency in MS Office and strong data entry skills required

Responsibilities of the Customer Service Representative

• Process and complete product order requests through order entry

• Process on-line orders on a daily basis

• Provide proper escalation to management to ensure a positive customer experience

• Assist in clerical tasks and customer retention protocols

• Assist customers who need help placing their order on our website

Requirements of the Customer Service Representative

• Associates degree required

• Proficient in MS Office products

• Ability to work professionally and effectively with all levels of Management

• Strong team player

• Strong organizational and time management skills

• Office and customer service experience required

Responsibilities of the Customer Account Representative

• Communicate with customers regarding their accounts.

• Call customers that are 5-29 days behind on their accounts.

• Communicate options with customers to bring the account current.

• Obtain payment with debit cards or checking information.

• Document conversation in computer system.

Requirements of the Customer Account Representative

• Bachelors degree preferred, HS Diploma Required

• Proficient in Word, Excel, Outlook

• Excellent written and verbal communication skills

• Self starter and motivated personality

• Passion to grow within an organization

Responsibilities of the Account Manager

• Manage and grow current clientele base

• Cross sell, and identify service needs and opportunities

• Reach out to shippers and consignees to earn new opportunities to expand network

• Sell to current customers on contractual freight, segmented logistics and other offering to strengthen relationship

• Update records in CRM system

• Meet and exceed monthly margin goals

Requirements of the Account Manager

• 1+ years in inside sales within the 3pl/logistics sector

• Experience with TMS systems

• Ability to have a minimum of 30+calls a day

Responsibilities:

• Placing outbound and taking inbound calls to doctors offices and patients

• Scheduling specialty medication shipments

• Obtaining and documenting clinical and demographic patient information

• Verifying insurance coverage and explaining benefits and co-pay

• Contacting Doctor's offices for refills and clarification of prescriptions

Requirements:

• Strong interest in learning and working in the pharmaceutical industry

• Minimum 1 year Pharmacy Technician experience or 4 year college degree

• Ability to demonstrate excellent communication skills and phone customer service